UPDATE – 22 December 2011:

In the interests of fairness, I am happy to report that Clintons have put things right – and then some!

Having already received a refund for the card and expecting no further action, yesterday I received a phone call from Tim Fairs, Clintons’ Marketing Director. He was extremely apologetic about the whole incident, and explained that there had been some technical issues, but that they should have been identified and rectified much quicker. He added that he had personally arranged for the card to be recreated in both standard and large sizes, and was having them sent to me via next-day courier.

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